srpski
english
Telephone debt collection skills training - phone collection techniques
Do you want to have more effective telephone debt colelction skills?
Trainers: Miodrag Kostic and Daniel Tavcioski - 3 days
Training content:
- What is debt collection?
- Why is effective debt collection important?
- Why is it important to keep the customers?
- What is customer loyalty and how to achieve it?
- What is the debt collection system?
- What are the steps in debt collection?
- How do you open communication?
- How do you reach the right person?
- How do you start conversation?
- How do you activly listen the customer?
- How do you ask for money?
- How do you control conversation?
- How do you ask the right questions?
- How do you close conversation?
- What are the clients common excuses?
- How to agree on payment terms and close the call?
- How do you react to clients excuses?
- How to respond at second and third call?
- Why clients do not pay?
- How to find out what clients really say under stress?
- How do you manage emotional states?
- How do you influence people?
- What are the tools of persuasion?
- How to develop active listening skills?
- How to ask the right questions?
- What is telephone communication?
- Why is telephone communication different?
- What is telephone etiquette?
- How to control telephone communication?
- What are the basic principles of negotiation?
- What is the difference between interest and position?
- What is negotiation based on interests?
- How do you accomplish negotiating goals?
- What are the functional types of personality?
- How do you negotiate with different personalities?
- What are usual problems in credit collection recovery?
- How do you solve problems with your clients?
- What are the conflict situations in debt collection?
- How do you resolve conflict situations?
- What are six steps to control the emotional client?
We perform our telephone debt collection training with two trainers present and active all the time, resulting in much better learning effectiveness and better price (per participant).
Trainer - Miodrag Kostic - Director of 'VEZA' Inc.
Trainer - Danijel Tavcioski - Director of 'KAKO' Inc.
Reservations and application: This program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.
Please call us: +381 63 60 80 26 - Email: info@businessknowledge.biz
A highly intensive debt collection skills workshop that will give your sales staff necessary skills, proper attitude and much needed competence to maximize debt collection and create long-term customer loyalty.
The result is increased debt collection performance and loyal customer base
Our interactive workshops, trainings and public seminars are available in English language to organizations throughout the World, in:
United Kingdom Ireland Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus Georgia Schweiz Suisse Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino Argentina Bolivia Brazil Chile Colombia Ecuador French Guiana Guyana Paraguay Peru Suriname Uruguay Venezuela Australia New Zeland Canada Belize Bahamas Costa Rica El Salvador Guatemala Honduras Nicaragua Panama Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Burma Cambodia China Beigin Shanghai Georgia Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakstan Korea North Korea South Kuwait Kyrgyzstan Laos Lebanon Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Philippines Qatar Russia Saudi Arabia Singapore Sri Lanka Syria Taiwan Tajikistan Thailand Turkey Turkmenistan Dubai United Arab Emirates Uzbekistan Vietnam Yemen
